Permit Process Streamlining Update: Charlotte NC

From: Mike Malinowski [mailto:mfm@appliedarts.net] Sent: Friday, January 31, 2014 5:52 PM To: ‘Bartl, James’ Subject: Thanks and Kudos for your work on Permit Process Streamlining Mr Bartl I would like to again personally thank you for being generous with your time in both phone interviews and in our chat at the WoodSolutionsFair held in Charlotte on the 29th. I’d also like to take a moment to again compliment you and your team on what you’ve accomplished. As you know, I’ve been researching the benefits of more efficient and effective permit processing around the country. Prior to speaking on this topic in Charlotte, I’ve made presentation in cities such as Minneapolis, Portland OR, Baltimore, Santa Rosa CA, and Denver. In Denver I teamed with nationally known Permit Streamlining consultant Robert Wible to talk to design professionals from around the country about the substantial benefits that more effective and efficient permit processing can bring to their communities. As you know, these benefits include reduced costs for both public and private sectors, economic stimulus to the community, and the advantages that come with updated, higher performing buildings that contribute to a more sustainable and efficient built environment. As I noted in my remarks to some of the 200+ design professionals who braved cold and icy conditions to be at the convention center in Charlotte the other day, the programs, processes and attitudes toward customer service that I’ve found in Charlotte are outstanding. Charlotte/Mecklengburg is at the forefront of a handful of jurisdictions that are at the cutting edge in creating and implementing programs and processes that help customers get to ‘yes’ without any compromise to their core mission in protecting the public health, safety and welfare. What is really incredible is that the numbers show that you’ve maintained the quality of the various programs in place in spite of the economic stresses and staff losses that were the result of the deep recession that is finally coming to an end. I plan to use the successes and forward looking innovations on the horizon that you and your team have stewarded in Charlotte/Mecklenburg as a core case study model when I speak along with co-presenter Robert Wible on the topic of Permit Streamlining – Architects as Change Agents in June at the 2014 AIA National Convention in Chicago. I hope it works out that your schedule will permit you to join us at this largest gathering of Architects in the United States; but in any event I plan to stay in touch and keep up with your progress as you continue to move forward. Cheers Michael F. Malinowski AIA President, Applied Architecture Inc 2012-2014 AIA National Director 2009-2010 AIACC Vice President Communications/Public Affairs 2008 President American Institute of Architects Central Valley 2007 Chair, Development Oversight Commission, City of Sacramento 2550 X Street Sacramento CA 95818 Corner of 26th and X 916 456 2656 voice 916 456 1050 fax mfm@appliedarts.net> mfm@appliedarts.net www.appliedarchitecture.net 30 years of sensitive and sensible architectural solutions ü Please consider the environment before printing this email.